Frequent questions

Shipping costs are free If your order exceeds €40 and you live in the peninsula (Spain and Portugal).

If your order is less than €40 and you live in the peninsula, he Shipping cost is €4.90.

Next-business-day delivery before 2:00 p.m. has a fixed cost of €5.90.

If you live in Madrid have the option of pick up at our office.

Balearic Islands

If you're lucky enough to live in the Balearic Islands, shipping will be free if your order is over €100. For orders under €100, shipping will be €5.90.

Typically, you should receive your order within 1-2 business days. Remember that if you place your order on the weekend, we won't process it until the next business day.

If after this time you haven't received your order or received a delivery notification from the courier company, please contact us. We'll find out what happened and do everything possible to get it to you as soon as possible.

If you are not at home much, to you There are Collection Points, a wonderful invention.

There are thousands of collection points spread across Spain, and they're waiting for you. You don't have to wait for them. Collection points include kiosks, bookstores, shops, etc.

There is no extra cost and you can pick up your order whenever you want, with flexible opening hours.

Yeah If you live in Madrid, you can come pick up your order at our office. We're located at Bravo Murillo, 36, in the postal code 28015.

We have an office in a building with a very photogenic staircase in the center of Madrid.

The Laconicum office is located between Canal and Quevedo metro stations, just steps from the Verdi Cinemas, our favorite in Madrid. If you live or work nearby, or just stop by from time to time, you can pick up your order. in the next 2 hours if you've done so (you'll receive an email when it's ready). Yes, yes, you read that right.

Besides, you will do a Favor the Environment: There's nothing more ecological than picking up your order on foot.

Our order pickup hours are Monday through Thursday from 10 a.m. to 1 p.m. 17 and Fridays and holiday eves from 10 a.m. to 2 p.m.

We are waiting for you.

Our address is: Bravo Murillo, 36, 1º - office 8.

We love nothing more than shipping our products far away. We ship orders to countries within the European Union.

Portugal:
Shipping costs: If your order exceeds €35, shipping is free. If it's less than €35, it will cost €4.90.

Austria, Germany, Belgium, Italy, France, Luxembourg and the Netherlands

Shipping costs: If your order is over €70, it will be free if you send it to a collection point, and home delivery will cost €6.90. If it's under €70, it will cost €6.90 to a collection point and €12.90 to your home. Delivery in 2-5 business days.

The rest of the countries within the European Union:

Shipping costs: If your order is over €100 and you send it to a collection point, shipping is free; if you send it to a home address, it will cost €4.90. If it's under €100, shipping to the collection point will cost €4.90. will be €9.90, and home delivery will be €14.90. Delivery in 2-5 business days.

*You have 30 days to claim your order if you haven't received it.

Of course. Many people give Laconicum as gifts. You can also add a personalized message. Write to us and we'll take care of everything.

We do not gift wrap but you can add our Stock Exchange Laconicum and ask that let's put in the products inside.

If you don't know what to give, the Laconicum Gift Card is always a good option. You can buy the Digital Gift Card and choose the amount of the gift.

Although we would love nothing more, we do not ship to the Canary Islands.

However, if you live on those fabulous islands, there's hope. There's a way for you to receive an order of Laconicum. This company makes it easy.

You can contact her:

E-LOG “E-LOGGERS CLUB”
Coberteras Street No. 2
28823 Coslada
Madrid

Telephone: 913578905

You can pay using most credit and debit cards.

Cash on delivery payments are not accepted.

Yes, it is 100% recyclable.

If you have not yet received the email informing you that your order has left our office, write to us at hola@laconicum.com and we will make the change.

If you wish to voluntarily return our order:

Through this link you can request a refund for your order.

Once we have received the order in our warehouse and have verified that it is in perfect condition, we will proceed to refund the order. discounting shipping and return costs. The amount will always be refunded on a Laconicum gift card.

If you want to return a perfume that you are not satisfied with:

Remember that all our perfumes over 50ml (except Bontibú and Prestige de Menton) include a sample so you can try it without having to open the one you purchased. This way, if you don't like it, you can return it (unopened and in its original packaging) and we'll refund the amount on a Laconicum gift card.

Please note that, as with voluntary returns, shipping costs are your responsibility. The product must be unopened and in perfect condition.

If the product is defective:

You have a period of 6 months to return it. We recommend that you try the product as soon as possible after purchase.

To make this return, write to us at hola@laconicum.com

If the order has already been shipped within 15 days of the second failed delivery attempt, or if you refuse it, the order will be returned to Laconicum. We will refund the amount, less our shipping and return costs (€9 for shipments within the peninsula). The refund will always be issued on a Laconicum gift card.

If you If the order expires at the collection point and is returned to us, we will refund you. deducting our corresponding shipping and return costs (€9 for shipments to the peninsula).

We recommend that you always choose, as far as possible, the pick-up point delivery option, especially if you don't spend much time at home.

For international orders, shipping costs will be deducted.

In all cases, the refund will always be issued on a Laconicum gift card.

We do not ship orders that only contain samples.

All orders include samples, and if you'd like to try something specific, you can request a sample with your next order.

All perfumes over 50ml (except Prestige de Menton) include a sample so you can try it without having to open the one you purchased. This way, if you don't like it, you can return it (unopened and in its original packaging) and we'll refund the amount on a Laconicum gift card.

Please note that, as with voluntary returns, shipping costs are your responsibility. The product must be unopened and in perfect condition.

We search, we look, we read, we travel, we consult, we question, we discard, and above all, we try.

Not much, apparently. But if you dig deeper, you'll see that they are all extraordinary in some way (or all). Plus, they have a story behind them, their own personality, and that oft-repeated thing called honesty. These are brands we defend privately. And we'd use them all. In fact, we use almost all of them.

In Laconicum only We sell cruelty-free brands that do not test on animals.

Laconicum should be the first website you visit every day. You can subscribe to our newsletter. Find out about the latest news, releases, Special promotions and discounts. You'll always have something to tell your friends. Leave us your email hereWe also recommend that you follow us on social media: Twitter, Facebook, Pinterest and in Instagram.

And we don't??? Wow... Tell us more about her. We love learning about new products and brands.

Laconicum is a 100% online store. Call or write to us whenever you need; we'll be happy to listen and assist you.

Once a year, we hold a pop-up shop so we can meet our customers and give them a closer look at each of our products.

We encourage you to subscribe to the newsletter so you can stay up to date with these events, as well as promotions, launches, and discounts.

You can read the full list of organic and/or vegan brands here: https://laconicum.com/pages/marcas-organicas-y-veganas-en-laconicum.

In Laconicum only We sell cruelty-free brands that do not test on animals.

We will accept the return of products whenever have not been opened or used and are in perfect condition and in its original packaging.

You have a maximum period of a month upon receipt of the product. Beyond this period, we cannot accept returns.

You must send us the product and, once we verify that it is in perfect condition, we will carry out Refund via gift card, less original shipping costs (€5 for standard shipping to the peninsula) Shipping costs to Laconicum for exchanges or returns are your responsibility.

You are responsible for both the product and its packaging arrive in perfect condition; if not, We won't be able to issue a refund. Please use the same box your order arrived in (or a similar one) to avoid damage to the packaging during shipping.

Contact us and we will inform you of the details.

Please check your order upon receipt. If any product is incorrect, we'll take care of everything. Contact us and we will solve it.

Contact us and we will solve it.

If you have sensitive skin, we recommend that you request samples to try the products before purchasing them.

If you have had a reaction to any product Laconicum, we'll need you to fill out a form and, if possible, send us a photo. This way, we'll know the nature of your allergy and notify the brand so we can help you. You must begin this process no later than 14 days after receiving the product.

We will ask you that we send the product to our offices (shipping costs are covered at your expense) and once we make the necessary checks we will refund the amount in a gift card.

Contact us and we will inform you of the details.

For hygiene reasons, Laconicum does not allow the return of products that have been used previously.

We will accept the return of products whenever have not been opened or used and are in perfect condition and in their original packaging.

We find it incredible that anyone would regret ordering from Laconicum, are you sure?

Yeah If you regret it, write or call us as soon as possible. If your order hasn't left our offices, we'll cancel it without any problem.

If your order is already on its way, we'll have to wait until we receive it back at our office. Once we receive it, we'll refund you the amount less shipping and return costs (€7 for shipments within the peninsula).

Within 15 days of the second failed delivery attempt (or 15 days after it is available at the collection point), the order will be returned to Laconicum. We will refund the amount, less Our shipping and return costs apply (€7 for shipments within the peninsula). For international orders, the corresponding shipping costs will be deducted.

We recommend that you always choose the pickup point delivery option whenever possible, especially if you're not home often.