FREQUENTLY ASKED QUESTIONS

Shipping costs are free  If your order exceeds €35 and you live in the peninsula (Spain and Portugal).

If your order is less than €35 and you live on the peninsula,  he  Shipping cost will be €3.90 to service point and €4.90 to home address.

Next business day delivery before 2:00 p.m. has a fixed cost of €5.90.

If you live in Madrid  have  the option  of Pick up at our office.

Balearic Islands

If you are lucky enough to live in the Balearic Islands, shipping costs will be free if your order exceeds €100. For orders under €100, shipping costs will be €4.90 to a service point and €5.90 to a home address.

Normally, you should have your order within 1-2 business days. Remember that if you place your order on the weekend until the next business day we will not prepare it.

If after this period you have not received your order nor do you have advance notice of delivery from the delivery company. courier, please contact us. We will find out what has happened and we will do everything possible so that you have it in your hands as soon as possible.

Here we leave you a link where you can check the status of your order at any time: https://celeritastransporte.com/contacto/.

If you live in Madrid you can also have the option of Same day delivery.

If you are rarely at home, for you there are Collection Points, a wonderful invention.

There are more than 1,200 Points spread throughout Spain and they are waiting for you. You don't have to wait for them. The Collection Points are kiosks, bookstores, stores...

They have no extra cost and you can collect your order whenever you want and with ample hours. Check the schedule by clicking on the point above the map . 

If you live in Madrid you can come pick up your order at our office. We are at Bravo Murillo, 36, in the zip code 28015.

We like nothing more than sending our products very far away. 
We ship orders to countries within the European Union.

Portugal
Shipping costs: free (no minimum order).
Delivery in 1-2 working days

The rest of countries within the European Union:

Shipping costs: Free (no minimum order).
Delivery: 2-5 working days.

Finland, Greece, Ireland and Sweden free for orders over €50, less €9.95.

Of course. Many people give Laconicum as gifts. Additionally, you can add a personalized message. Write to us and we will take care of everything.

We do not wrap as a gift but you can add our Laconicum Bag and ask us to put the products inside.

Yes You don't know what to give, the Laconicum Gift Card is always a good option. You can buy the Digital Gift Card and choose the amount of the gift.

Although we would like nothing more, we do not ship to the Canary Islands.

However, if you live on those fabulous islands there is hope. There is a way for you to receive an order from Laconicum. This company makes it easy.

You can contact it:

E-LOG “CLUB E-LOGGERS”
c/ Coberteras nº 2
28823 Coslada
Madrid

Phone: 913578905

You can pay using most credit and debit cards.

Cash on delivery payments are not accepted.

Yes, it is 100% recyclable.

If you have not yet received the email informing you that your order has left our office, write to us at hola@laconicum.com and we will make the change.

If you have already received it, you can modify it in this link : https://celeritastransporte.com/contacto/

To get a 10% discount you must subscribe to our newsletter: https://laconicum.com/pages/newsletter.

You will receive an email to confirm your account, and once confirmed you will receive the discount code (wait a bit, and check your spam too). You must agree to receive marketing in order to receive discounts.

Remember that the discount will expire after 15 days.

If you wish to return our order voluntarily:

Through this link You can request a refund for your order.

Once we have received the order in our warehouse and have verified that it is in perfect condition, we will proceed to refund the order.  discounting  shipping and return costs. The amount will always be returned in the form of a Laconicum gift card.

If you want to return a perfume that you are not satisfied with:

Remember that all our perfumes over 50ml (except Bontibú and Prestige de Menton) include a sample so you can try it without having to open the one you bought. So, if you don't like it, you can return it (unopened and with the original packaging) and we will refund the amount in the form of a Laconicum gift card.

Please note that, as with voluntary returns, shipping costs are your responsibility. The product must be unopened and in perfect condition.

If the product is defective:

You have a period of 6 months to return it. We recommend that you try the product as soon as possible after your purchase.

To make this return, write to us at hola@laconicum.com

If the order has already been sent within 15 days from the second failed delivery attempt or if it is refused by you, the order will be returned to Laconicum. We will refund the amount of the order, minus our corresponding shipping and return costs (€9 for shipments to the peninsula). The refund will always be made in the form of a Laconicum gift card.

If you  order expires at the collection point and is returned to us, we will make the refund  deducting our corresponding shipping and return costs (€9 for shipments to the peninsula).

We recommend that you always choose, as far as possible, the pick-up point delivery option, especially if you don't spend much time at home.

For international orders, the corresponding shipping costs will be discounted.

In all cases, the refund will always be made in a Laconicum gift card.

We search, we look, we read, we travel, we consult, we ask, we discard and above all, we try. 

Little, apparently. But, if you dig deeper, you see that they are all, in some aspect (or in all) extraordinary. In addition, they have a story behind them, their own personality and what we repeat so often called honesty. They are brands that we defend privately. And we would use them all. In fact, we use almost all of them.

At Laconicum we only sell cruelty-free brands, which do not test on animals.

Laconicum should be the first website you consult every day. You can subscribe to our newsletter. Find out about news, launches, special promotions and discounts. You will always have something to tell your friends. Leave us your email here. We also recommend that you follow us on social media: Twitter, Facebook, Pinterest and on Instagram. 

And we don't??? Wow… Tell us more about her. We love learning about new products and brands. 

Laconicum is a 100% online store. Call us or write to us whenever you need it, we will be happy to listen to you and assist you.

Once a year we organize an ephemeral store, so that we can meet our customers and get to know each of our products up close.

We encourage you to subscribe to the newsletter so that you are up to date with these events, as well as promotions, launches and discounts.

You can read the complete list of organic and/or vegan brands here: https://laconicum.com/pages/marcas-organicas-y-veganas-en-laconicum.

At Laconicum only we sell cruelty free brands , who do not experiment on animals.

We will accept the return of products as long as they have not been opened or used and they are in perfect condition and in their original packaging.

You have a maximum period of one month from receipt of the product. Beyond this period, we will not be able to accept returns.

You must send us the product and, once we verify that it is in perfect condition, we will make the refund through the same payment method you used to pay for the order (or a gift card), less the original shipping costs (€5 for standard shipping in the peninsula). Shipping costs to Laconicum for exchanges or returns are your responsibility. 

You are responsible for ensuring that both the product and its packaging reach us in perfect condition; If not, we will not be able to refund you. Use the same box in which the order arrived (or a similar one) to avoid damage to the packaging during transport.

Contact us and we will inform you of the details.

Please check your order upon receipt, if any product is not correct we will take care of everything. Contact us and we will fix it. 

Contact us and we will solve it.

If you have sensitive skin, we recommend that you ask us for samples to try the products before purchasing them.

If you have had a reaction with any Laconicum product, we will need you to fill out a form and, if possible, we will contact you. send some photo. This way we will know the nature of the allergy and we will communicate it to the brand so we can help you. You must start this process within a maximum of 14 days from the date of receipt of the product. 

We will ask you to send the product to our offices (shipping costs are at your expense) and once we do the necessary checks we will refund the amount in a gift card .  

Contact us and we will inform you of the details.

For hygiene reasons, Laconicum does not allow the return of products that have been used before.

We will accept the return of products as long as they have not been opened or used and are in perfect condition and in its original packaging.

We find it incredible that someone regrets placing an order at Laconicum, are you sure?

If you regret it, write or call us as soon as possible. If your order has not left our offices we will cancel it without problem. 

If the order is already on its way, we will have to wait to receive it back at our office. Once received, we will refund the amount less shipping and return costs (€7 for shipments to the peninsula).

Within 15 days from the second failed delivery attempt ( or 15 days after being available at the collection point), the order will be returned to Laconicum. We will refund the amount of this, discounting our corresponding shipping and return costs (€7 for shipments to the peninsula). For international orders, the corresponding shipping costs will be discounted.

We recommend that you always choose, as far as possible, the delivery option at the collection point, especially if you do not you are at home a lot.