Return policy

If you wish to return our order voluntarily: 

Through this link You can request a refund for your order.

Once we have received the order in our warehouse and have verified that it is in perfect condition, we will proceed to refund the order. discounting  the corresponding shipping and return costs for the chosen method.

If you want to return a perfume that you are not satisfied with: 

Remember that all our perfumes over 50ml (except Bontibú and Prestige de Menton) include a sample so you can try it without having to open the one you bought. So, if you don't like it, you can return it (unopened and with the original packaging) and we will refund your money.

Please note that, as with voluntary returns, shipping costs are your responsibility. The product must be unopened and in perfect condition. 

If the product is defective:

You have a period of 6 months to return it. We advise you to try the product as soon as possible after your purchase.

To make this return, write to us athola@laconicum.com

If the order has already been sent within 15 days from the second failed delivery attempt or if it is refused by you, the order will be returned to Laconicum. We will refund the amount of this, deducting our corresponding shipping and return costs (€9 for shipments to the peninsula).

If you  order expires at the collection point and is returned to us, we will make the refund  deducting our corresponding shipping and return costs (€9 for shipments to the peninsula).

We recommend that you always choose, as far as possible, the pick-up point delivery option, especially if you don't spend much time at home.

For international orders, the corresponding shipping costs will be discounted.