FREQUENTLY ASKED QUESTIONS

Shipping costs are free  If your order exceeds €35 and you live in the peninsula (Spain and Portugal).

If your order is less than €35 and you live on the peninsula,  he  Shipping cost will be €3.90 to service point and €4.90 to home address.

Next business day delivery before 2:00 p.m. has a fixed cost of €5.90.

If you live in Madrid  have  the option  of Pick up at our office.

Balearic Islands

If you are lucky enough to live in the Balearic Islands, shipping costs will be free if your order exceeds €100. For orders under €100, shipping costs will be €4.90 to a service point and €5.90 to a home address.

Normally, you should receive your order within 1-2 business days. Please note that if you place your order on the weekend, we will not prepare it until the next business day.

If you have not received your order after this period and do not have a delivery notice from the courier company, please contact us. We will find out what happened and do everything possible to get it to you as soon as possible.

If you are not at home much,  you  There are Collection Points, a wonderful invention.

There are thousands of points spread throughout Spain and they are waiting for you. You don't have to wait for them. The Collection Points are kiosks, bookstores, shops...

There is no extra cost and you can pick up your order whenever you want and with a wide schedule.

Yeah  If you live in Madrid, you can come and pick up your order at our office. We are located at Bravo Murillo, 36, in the postal code 28015.

We love nothing more than shipping our products far away.  We ship orders to countries within the European Union.

Portugal:
Shipping costs: If your order is over €35, shipping is free. If it is under €35, it will cost you €4.90.

Austria, Germany, Belgium, Italy, France, Luxembourg and the Netherlands

Shipping costs: If your order is over €70, it will be free if you send it to a collection point, and home delivery will cost €6.90. If it is less than €70, it will cost you €6.90 to send it to a collection point and €12.90 to send it to your home.  Delivery in 2-5 working days.

The rest of the countries within the European Union:

Shipping costs: If your order exceeds €100 and you send it to a collection point, shipping is free. If you send it to a home address, it will cost €4.90. If it is less than €100, the cost of shipping to the collection point will be €4.90.  will cost €9.90, and home delivery will cost €14.90. Delivery in 2-5 working days.

*You have 30 days to claim your order if you have not received it.

Of course. Many people give Laconicum as a gift. You can also add a personalized message. Write to us and we will take care of everything.

We do not gift wrap but you can  add  Our Stock Exchange  Laconicum  and ask that  let's put  the products inside.

If you don't know what to give,  the Laconicum Gift Card It is always a good option. You can buy the Digital Gift Card and  choose  the amount of the gift.

Although we would like nothing more, we do not ship to the Canary Islands.

However, if you live on those fabulous islands, there is hope. There is a way for you to receive an order of Laconicum. This company makes it easy.

You can contact her:

E-LOG “E-LOGGERS CLUB”
c/ Coberteras nº 2
28823 Coslada
Madrid

Telephone: 913578905

You can pay using most credit and debit cards.

Cash on delivery is not accepted.

Yes, it is 100% recyclable.

If you have not yet received the email informing you that your order has left our office, write to us at hola@laconicum.com and we will make the change.

To get a 10% discount  you must subscribe to our newsletter: https://laconicum.com/pages/newsletter.

You will receive an email to confirm your account, and once confirmed you will receive the discount code (wait a bit, and also check your spam folder). You must agree to receive marketing in order to receive discounts.

Please note that the discount will expire after 15 days.

If you wish to return our order voluntarily:

Through this link You can request a refund for your order.

Once we have received the order in our warehouse and have verified that it is in perfect condition, we will proceed to refund the order.  discounting  shipping and return costs. The amount will always be returned in the form of a Laconicum gift card.

If you want to return a perfume that you are not satisfied with:

Remember that all our perfumes over 50ml (except Bontibú and Prestige de Menton) include a sample so you can try it without having to open the one you bought. So, if you don't like it, you can return it (unopened and with the original packaging) and we will refund the amount in the form of a Laconicum gift card.

Please note that, as with voluntary returns, shipping costs are your responsibility. The product must be unopened and in perfect condition.

If the product is defective:

You have a period of 6 months to return it. We recommend that you try the product as soon as possible after your purchase.

To make this return, write to us at hola@laconicum.com

If the order has already been sent within 15 days from the second failed delivery attempt or if it is refused by you, the order will be returned to Laconicum. We will refund the amount of the order, minus our corresponding shipping and return costs (€9 for shipments to the peninsula). The refund will always be made in the form of a Laconicum gift card.

If you  order expires at the collection point and is returned to us, we will make the refund  deducting our corresponding shipping and return costs (€9 for shipments to the peninsula).

We recommend that you always choose, as far as possible, the pick-up point delivery option, especially if you don't spend much time at home.

For international orders, the corresponding shipping costs will be discounted.

In all cases, the refund will always be made in a Laconicum gift card.

We search, look, read, travel, consult, ask, discard and above all, we try.

Not many, apparently. But if you dig deeper, you see that all of them are, in some aspect (or in all aspects) extraordinary. In addition, they have a story behind them, their own personality and that thing that we repeat so often called honesty. They are brands that we defend in private. And we would use them all. In fact, we use almost all of them.

In Laconicum only We sell cruelty-free brands that do not test on animals.

Laconicum should be the first website you visit every day. You can subscribe to our newsletter.  Find out about the latest news, releases,  special promotions and discounts. You will always have  something to tell your friends.  Leave us your email hereWe also recommend that you follow us on social media: Twitter, Facebook, Pinterest and in Instagram.

And we don't??? Wow... Tell us more about her.  We love to discover new products and brands.

Laconicum is a 100% online store. Call us or write to us whenever you need, we will be happy to listen to you and help you.

Once a year we organize a pop-up store, so we can meet our customers and give them a closer look at each of our products.

We encourage you to subscribe to the newsletter so that you are up to date with these events, as well as promotions, launches and discounts.

You can read the complete list of organic and/or vegan brands here: https://laconicum.com/pages/marcas-organicas-y-veganas-en-laconicum.

In Laconicum only We sell cruelty-free brands that do not test on animals.

We will accept the  return of products whenever have not been opened or used and are in perfect condition and in its original packaging.

You have a maximum period of  a month  from receipt of the product. Beyond this period, we will not be able to accept returns.

You must send us the product and, once we verify that it is in perfect condition, we will carry out  Refund via gift card, minus original shipping costs (€5 for standard shipping to the peninsula)  Shipping costs to Laconicum for exchanges or returns are your responsibility.

You are responsible for both the  product and its packaging, arrive to us in perfect condition; if not,  We will not be able to issue a refund. Please use the same box in which your order arrived (or a similar one) to avoid damage to the packaging during transport.

Contact us and we will inform you of the details.

Please check your order upon receipt, if any product is not correct we will take care of everything. Contact us and we will solve it.

Contact us and we will solve it.

If you have sensitive skin, we recommend that you ask us for samples to try the products before purchasing them.

If you have had a reaction to any product  Laconicum, we will need you to fill out a form and, if possible, send us a photo. This way, we will know the nature of the allergy and will inform the brand so that we can help you. You must start this process within 14 days from the date of receipt of the product.

We will ask you  that we  send the product to our offices (shipping costs are borne by  at your expense) and once we make the necessary checks we will refund the amount in a gift card.

Contact us and we will inform you of the details.

For hygiene reasons, Laconicum does not allow the return of products that have been used previously.

We will accept the  return of products whenever have not been opened or used and are in perfect condition and in their original packaging.

We find it incredible that anyone would regret placing an order at Laconicum, are you sure?

Yeah  If you regret it, please write or call us as soon as possible. If your order has not left our offices, we will cancel it without any problem.

If the order is already on its way, we will have to wait to receive it back at our office. Once received, we will refund the amount minus the shipping and return costs (€7 for shipments to the peninsula).

Within 15 days from the second failed delivery attempt (or 15 days after it is available at the collection point), the order will be returned to Laconicum. We will refund the amount of this, less  our corresponding shipping and return costs (€7 for shipments to the peninsula). For international orders, the corresponding shipping costs will be deducted.

We recommend that you always choose, whenever possible, the option of delivery to a collection point, especially if you are not at home very often.